Frequently Asked Questions
- How long do I have access to the app for?
The length of access to MobileSpy depends on the tier of subscription purchased. Down below are the current tiers and length of access.
Pricing:
Bronze: 1 Month
Silver: 3 Months
Gold: 6 Months
For more information regarding pricing and trials please visit our pricing page.
- How fast can I use MobileSpy after my purchase?
You will be able to use the software the same moment your payment is processed (which usually is instantaneously)
- How long does it take to install MobileSpy on the Android or Iphone device?
All you have to do is visit the download-page, install the app and login.
The whole procedure takes less than 1 minute.
- Will MobileSpy show up on my Credit-Card statement?
No, the statement on your Credit-Card bill will say “Intelligent-Solutions E-Mail Service”.
- How do I change my password?
Method 1:
Login into the MobileSpy Website dashboard. Bottom left, click on account details. On the account details page it will give you an option to change password.
Method 2:
Log out of MobileSpy’s website dashboard. Click on forgot password. Follow the steps to reset your password via email.
- How do I close my account?
Please contact customer service to request an account closure. This process will take between 24-48hrs to be processed and all files/data to be deleted from our systems.
- How do I activate my account?
No manual input required to activate account. After a successful purchase your account will be credited with the amount of days purchased automatically.
- What payment gateways are supported?
We currently support the following payment gateways:
- Credit Card/Debit (Visa, Mastercard, Amex, American Express)
- Paypal
- Amazon Pay
- SOFORT Banking
- Bitcoin (on chain or with Lightning
More payment gateways will be supported in the future.
